4pt | some important information to know...
Terms and Conditions of Order
By placing an order with 4pt graphics, you agree to be bound by the following terms and conditions. By placing any orders you agree to accept all terms and conditions of this agreement and create a legally binding contract with 4pt graphics for printing and design services, and will be responsible for payment in full as outlined in this agreement.
Printing & Cutting
4pt graphics will reproduce colour from digital layouts as closely as possible, but cannot exactly match colour and density because of limitations in the printing process, as well as neighbouring image ink requirements. The accuracy of each colour reproduction is guaranteed to be within 85-90% to the press match proof we offer. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent. Any jobs that require emboss, foil stamping, spot UV or die cutting can vary up to a 1/16 inch.
Turnaround
Our posted turnaround times begin only after an order has been approved. Turnaround for working business days.
Although we rarely miss production schedules, the printing and pre-press process involves equipment which is subject to malfunctions and/or equipment failure. We will always do everything in our power to make sure that any production problems do not delay your job. However, please note that all production and delivery times are not contractual and no turnaround time can be guaranteed. No verbal or written correspondence by anyone at 4pt graphics can change that. Please try to plan date sensitive materials timely.
Warranty
In the unlikely event that an error has occurred during the production of a particular job, 4pt graphics must be promptly notified of the problem. Claims for defects, damages, shortages must be made by the customer in writing within a period of seven (7) days after delivery of all or any part of the order. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission the customer is in full compliance with the terms, conditions and specifications outlined herein. Over runs and under runs are not to exceed 10% of the order.
Promotion
Unless otherwise specified (in writing at the time the order was placed), we reserve the right to use any item produced by us for print or display promotion. Unless otherwise specified (in writing at the time the order is placed).
Payments
We accept cash, money orders, credit cards (Visa & Mastercard) or certified/bank checks. Payment shall be whatever was set forth in the quotation or invoice unless otherwise provided in writing. The person placing the order will be personally responsible for any outstanding debt owing. An additional $50.00 fee will be charged for return cheques to original amount. As security for payment for any sum due or to become due under terms of any agreement, printer shall have the right, if necessary, to retain possession of and shall have a lien on all customer property in printer's possession including work in process and finished work. The extension of credit or the acceptance of notes, trade acceptance or guarantee of payment shall not affect such security interest and lien.
Refund & Cancellations
Once an order has been approved and has entered the production cycle, refunds are not allowed. No partial refunds given for work not completed. We urge clients to proof read all materials prior to approving artwork.
Taxes
Please note the following tax rates by province. The rate will be charged based on the location the product will be shipped to. For example: If you are located in Ontario and have indicated the products will be sent to BC, a 12% tax rate will be charged.
Alberta 5%, British Columbia 12%, Manitoba 5%, New Brunswick 13%, Newfoundland 13%, North West Territory 5%, Nova Scotia 15%, Nunavut 5%, Ontario 13%, PEI 5%, Quebec 5%, Saskatchewan 5%, Yukon 5%
Shipping & Handling
Delays, damage or loss of packages during shipping are the sole responsibility of the carrier providing shipping services. 4pt graphics will not be held responsible for any delays, damage or loss of packages caused during shipping. 4pt graphics will not be liable for any claims of loss of business or damages due to shipping delays or damage. Each carrier has limited damage liabilities normally at a maximum claim of $100 per shipment.
Indemnification
The customer shall indemnify and hold harmless the printer from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all matter of claims, demands, actions and proceedings that may be instituted against the printer on grounds alleging that the said printing violates any copyrights or any proprietary right of any person, or that it contains any matter that is libelous or obscene or scandalous, or invades any person's right to privacy or other personal rights, except to the extent that the printer contributed to the matter. The customer agrees, at the customer's own expense, to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the printer, provided that the printer shall promptly notify the customer with respect thereto, and provided further that the printer shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.
By placing an order with 4pt graphics, you agree to be bound by the following terms and conditions. By placing any orders you agree to accept all terms and conditions of this agreement and create a legally binding contract with 4pt graphics for printing and design services, and will be responsible for payment in full as outlined in this agreement.
Printing & Cutting
4pt graphics will reproduce colour from digital layouts as closely as possible, but cannot exactly match colour and density because of limitations in the printing process, as well as neighbouring image ink requirements. The accuracy of each colour reproduction is guaranteed to be within 85-90% to the press match proof we offer. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent. Any jobs that require emboss, foil stamping, spot UV or die cutting can vary up to a 1/16 inch.
Turnaround
Our posted turnaround times begin only after an order has been approved. Turnaround for working business days.
Although we rarely miss production schedules, the printing and pre-press process involves equipment which is subject to malfunctions and/or equipment failure. We will always do everything in our power to make sure that any production problems do not delay your job. However, please note that all production and delivery times are not contractual and no turnaround time can be guaranteed. No verbal or written correspondence by anyone at 4pt graphics can change that. Please try to plan date sensitive materials timely.
Warranty
In the unlikely event that an error has occurred during the production of a particular job, 4pt graphics must be promptly notified of the problem. Claims for defects, damages, shortages must be made by the customer in writing within a period of seven (7) days after delivery of all or any part of the order. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission the customer is in full compliance with the terms, conditions and specifications outlined herein. Over runs and under runs are not to exceed 10% of the order.
Promotion
Unless otherwise specified (in writing at the time the order was placed), we reserve the right to use any item produced by us for print or display promotion. Unless otherwise specified (in writing at the time the order is placed).
Payments
We accept cash, money orders, credit cards (Visa & Mastercard) or certified/bank checks. Payment shall be whatever was set forth in the quotation or invoice unless otherwise provided in writing. The person placing the order will be personally responsible for any outstanding debt owing. An additional $50.00 fee will be charged for return cheques to original amount. As security for payment for any sum due or to become due under terms of any agreement, printer shall have the right, if necessary, to retain possession of and shall have a lien on all customer property in printer's possession including work in process and finished work. The extension of credit or the acceptance of notes, trade acceptance or guarantee of payment shall not affect such security interest and lien.
Refund & Cancellations
Once an order has been approved and has entered the production cycle, refunds are not allowed. No partial refunds given for work not completed. We urge clients to proof read all materials prior to approving artwork.
Taxes
Please note the following tax rates by province. The rate will be charged based on the location the product will be shipped to. For example: If you are located in Ontario and have indicated the products will be sent to BC, a 12% tax rate will be charged.
Alberta 5%, British Columbia 12%, Manitoba 5%, New Brunswick 13%, Newfoundland 13%, North West Territory 5%, Nova Scotia 15%, Nunavut 5%, Ontario 13%, PEI 5%, Quebec 5%, Saskatchewan 5%, Yukon 5%
Shipping & Handling
Delays, damage or loss of packages during shipping are the sole responsibility of the carrier providing shipping services. 4pt graphics will not be held responsible for any delays, damage or loss of packages caused during shipping. 4pt graphics will not be liable for any claims of loss of business or damages due to shipping delays or damage. Each carrier has limited damage liabilities normally at a maximum claim of $100 per shipment.
Indemnification
The customer shall indemnify and hold harmless the printer from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all matter of claims, demands, actions and proceedings that may be instituted against the printer on grounds alleging that the said printing violates any copyrights or any proprietary right of any person, or that it contains any matter that is libelous or obscene or scandalous, or invades any person's right to privacy or other personal rights, except to the extent that the printer contributed to the matter. The customer agrees, at the customer's own expense, to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the printer, provided that the printer shall promptly notify the customer with respect thereto, and provided further that the printer shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.
